Refund policy

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Return & Refund Policy

Last Updated: [16-10-2025]

Thank you for shopping with Babyfinger Kids Boutique. We value your trust and want you to be completely satisfied with your purchase. Please read the following return and refund terms carefully.

1. Eligibility for Return or Exchange

We accept returns or exchanges only in the following specific cases:

  • If you receive a damaged, defective, or wrong product.

  • The issue must be reported within 48 hours of receiving the product.

  • You must provide a clear unboxing video showing the problem.

2. Non-Returnable Items (No Refund/Exchange)

The following items are not eligible for return or refund:

  • Custom-made or personalized products.

  • Products purchased during sale or discount offers.

  • Products that are used, washed, or without original packaging/tags.

3. Return Process

  1. Contact Us: Contact us via WhatsApp or email within 48 hours of delivery.

  2. Provide Details: Share your order number, photo/video proof, and reason for return.

  3. Ship Item: Once approved, you must send the product back to our return address.

  4. Shipping Cost: If the product is not defective or wrong (e.g., customer ordered the wrong size), the return shipping cost will be borne by the customer.

4. Refund Process

  1. Inspection: After we receive and inspect the returned product, we will notify you about your refund status.

  2. Processing Time: If approved, the refund will be processed within 5–7 business days through your original payment method.

  3. COD Orders: For Cash on Delivery (COD) orders, the refund will be issued via bank transfer or UPI after return confirmation.

5. Exchange Option

  • If the same product/size is available in stock, we can offer an exchange instead of a refund.

  • Exchanges are always dependent on stock availability.

6. Contact Information

For any questions or delivery-related concerns, please contact us:

Contact Method Details
Business Name Babyfinger Kids Boutique
Phone 📞 9526721062
Email 📧 babyfinger777@gmail.com
Address Babyfinger, Edakochi, Kochi, KL, 682010, IN

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